All sent packages are marked with the Printful return address so that if the package is returned for any reason (wrong address, broken, etc.), it will come back to us and we can take care of it. We highly suggest that if you have a problem with the product that you contact Printful.
A confirmation email will be sent to the customer after the purchase as well as a printable invoice with a tracking number. As mentioned at the bottom of my store, you are entitled to a full money-back guarantee within 45 days after the day of purchase. If at any point between the date of purchase and 45 days elapse the customer decides that they are dissatisfied with the product for any reason, they may apply for a full refund.
If applying for a refund, the customer must detail their reasoning for requesting the refund at which point the merchant has the opportunity and right to attempt to resolve the customer’s complaint. If the merchant is unable to resolve the customer’s complaints, then the customer will be issued their refund in full.